Return & Refund Policy
Return & Refund Policy
Lapwing Organic — Your Satisfaction, Our Priority
Important: Due to the personal nature of skincare and hygiene products, we generally do not accept returns once a product has been opened or used. Please read this policy carefully before placing your order.
Our General Policy
At Lapwing Organic, we take immense pride in the quality of our products. Every product is carefully inspected before dispatch. As our products are personal care items, we do not accept returns or exchanges on opened or used products for hygiene reasons.
When Are Returns Accepted?
We will gladly accept returns or offer a replacement/refund in the following cases:
Damaged Product
Product received physically damaged or broken.
Defective Product
Product found to be defective or not functioning as described.
Wrong Product
You received a different product than what you ordered.
Expired Product
Product received with an expired or near-expiry date.
How to Raise a Return Request
1
Report within 48 hours of delivery — email anantlifecare7@gmail.com or call +91 98700 62537
2
Share your order number along with clear photos or video of the damaged/defective product and packaging
3
Our team will review your request within 2 business days and confirm eligibility
4
Approved requests will receive a refund or replacement as per your preference
Refund Process
| Payment Mode | Refund Method | Timeline |
|---|---|---|
| Online Payment (UPI / Card / Net Banking) | Original payment method | 7–10 business days |
| Cash on Delivery (COD) | Store credit / coupon | Within 3 business days |
Contact Us
📧 Email: anantlifecare7@gmail.com
📞 Phone: +91 98700 62537
📍 Address: Anant Life Care, Chikuwadi, Surat — 395010, Gujarat, India
